Terms and Conditions
Last updated: 26 October 2026
Welcome to New World Games!
These Terms and Conditions ("Terms") govern your use of nwgames.com (the "Website") and any products purchased from us.
By using our Website or placing an order, you agree to these Terms.
1. General Conditions
New World Games designs and sells board games and related products.
You agree to use our Website lawfully and to provide accurate information when placing an order.
We reserve the right to modify or discontinue products and Website features at any time, subject to applicable laws and existing customer orders.
2. Products and Pricing
We make reasonable efforts to ensure our product descriptions, images, prices and availability are accurate.
Product colours and packaging may vary slightly from those displayed on your screen.
Prices are shown in the currency indicated on our Website. Applicable taxes and shipping charges will be displayed during checkout.
We may correct pricing or product information errors. If an error affects your order, we will contact you to arrange an appropriate resolution or refund.
3. Orders and Payments
By placing an order, you agree to provide accurate billing and delivery information.
Orders are subject to payment verification and product availability. We may cancel an order where payment cannot be verified, stock is unavailable or an obvious pricing error has occurred.
If your payment has already been collected and we cannot fulfil your order, we will issue a refund.
4. Shipping and Delivery
We may use third-party fulfilment providers and shipping companies to deliver our products.
Available shipping methods, charges and estimated delivery times will be provided during checkout.
Delivery times are estimates unless expressly guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control.
For international orders, additional customs duties or import taxes may apply unless these are expressly included in the purchase price.
If your order is lost, damaged or significantly delayed, please contact us so we can investigate and arrange an appropriate resolution.
5. Returns and Refunds
We want you to be happy with your purchase.
If your game arrives damaged, is faulty, is missing components or is not what you ordered, please contact us with your order number and a description of the problem. Photographs may help us resolve the issue.
We will provide an appropriate remedy, including replacement parts, a replacement product or a refund, as required by applicable consumer protection laws.
Australian customers are protected by the Australian Consumer Law. These rights cannot be excluded by these Terms.
Customers in other countries may have additional consumer rights. For example, where EU or UK distance-selling laws apply, consumers generally have the right to cancel an online purchase within 14 days of receiving their goods, subject to applicable exceptions.
Change-of-mind returns are subject to any returns offer made at the time of purchase and applicable consumer laws.
Nothing in these Terms limits your mandatory consumer rights.
6. Intellectual Property
Unless otherwise stated, the games, designs, illustrations, artwork, logos, text and other original content displayed on this Website are owned by or licensed to New World Games and are protected by applicable intellectual property laws.
You may not reproduce, distribute or commercially use our content without prior written permission, except where permitted by law.
7. Website Use and Third-Party Links
You must not misuse our Website, attempt unauthorised access, distribute malicious software or interfere with its operation.
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
8. Limitation of Liability
We take reasonable care to maintain our Website and provide accurate information.
However, we cannot guarantee that the Website will always be available or free from technical errors.
To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited.
9. Privacy
Your use of our Website and any personal information you provide are subject to our Privacy Policy.
10. Governing Law
These Terms are governed by the laws of Queensland, Australia, without limiting any mandatory consumer protection rights that apply in your country of residence.
11. Changes to These Terms
We may update these Terms from time to time. Changes will be published on this page and will not retrospectively alter the terms of orders already accepted.